Fraud
Roblox takes fraud on the platform and in the virtual economy seriously, and the misuse of payment systems or Robux may result in moderation, including:
- Using a stolen or false payment method to pay for Robux, virtual content, or other Roblox services.
- Failing to pay invoices for Roblox resources consumed by your content or engagement with your content.
- Abusing refund or chargeback requests to unfairly acquire Robux, virtual content, or other Roblox services without paying in full.
- Using third-party services to buy, sell, trade, or give away Robux. This does not apply to Roblox gift cards.
- Engaging in off-platform, secondary market transactions for account access or virtual content from games or Marketplace. This does not apply to account holders selling or transferring the rights to the account’s creations as part of a verifiable agreement.
- Using the group payout system in a fraudulent or misleading manner, including:
- To distribute funds for anything other than compensation for collaborative content development
- To evade financial penalties on your account for violations of our policies or Terms.
- Circumventing Roblox payment systems or fees, including by providing users indirect benefits for purchasing content or packages in other Roblox properties or systems.
- Offering virtual content or functionality in exchange for Robux or other payment, and removing functionality for buyers without proper notice.
Promotional Offers
Developers may not independently use off-platform services or products to sell on-platform items (including exclusive features or other in-game enhancements) for money or Robux, either directly or as a bundle with another transaction or exchange. All off-platform commercial promotions bundled with on-platform rewards must be created in contractual agreement with Roblox. Find more details on acceptable promo codes here. To inquire about entering into a contractual agreement with Roblox, submit a form here.
Commerce
Developers leveraging our Commerce program and features must comply with the Commerce Standards.
Eligible developers may link to authorized Shopify stores in order to sell physical products within their game(s). Certain developers may also be eligible to bundle a digital reward with a user’s purchase of their physical products. To learn more about offering physical products for sale within your game, please see here.
Soliciting Donations
We also do not allow our community to solicit donations for a charitable cause on Roblox, including:
- In-game prompts for users to donate Robux toward a crowdfunding campaign
- Claiming that a transaction is associated with a fundraiser
- Stating to users that some amount of sales proceeds will be directed toward a cause
Note: Developers may implement in-game Robux transactions for users to express appreciation of the game or generously reward a creator (e.g. a “tip jar” feature) as long as it is clear to the user that they receive nothing in return for their payment.
Paid Item Trading
Some games let players buy items with Robux or in-game currencies that cost Robux, and they also let players trade those items in-game. However, some users are ineligible to trade paid items based on their local laws.
If paid item trading is available in a game, creators must use the IsPaidItemTradingAllowed attribute of PolicyService to ensure paid item trading is only accessible by eligible users.
Paid Random Items
Types of Paid Random Items
Paid random items are purchases made directly with Robux (or indirectly via in-game currencies acquired with Robux) that give the buyer a random outcome with odds defined by the developer. Examples of these include purchases of:
- Capsule Type Items that result in one of multiple random outcomes
- Enhancement Type Items that apply a random effect to an existing item
- Combination Type Items that can be consumed or exchanged in combination with other items to access random outcomes
- Probability Modifier Items that change the odds of random outcomes
More details on these item types and their variations can be found in Creator Hub.
Note: Bundling several items including a random item into a single paid “pack” or single transaction would still make the entire bundle a paid random item.
Odds Disclosures
The odds of receiving each possible outcome within the set of possibilities must be accurately and numerically disclosed to the eligible user before the moment of purchase.
Paid items that impact the odds of random outcomes should be clearly explained before the moment of purchase.
All possible outcomes for a paid random item must provide some benefit to the user; there cannot be a possible outcome which results in the user simply losing their payment.
Ineligible Users
Some Roblox users are ineligible to acquire paid random items. Creators offering paid random items in their game must use the ArePaidRandomItemsRestricted attribute of PolicyService API to ensure these purchases are only accessible to eligible users. For best practices on alternative paths for ineligible users, review CreatorHub.
Peer Trading
If paid random items are available in your game, users who are eligible to acquire them may still be ineligible to trade them in-game. Creators offering trading mechanisms for these paid random items in their game must use the IsPaidItemTradingAllowed attribute of PolicyService API to ensure these purchases are only tradeable for eligible users.
Contests & Sweepstakes
We appreciate a competitive game with a coveted prize, but certain types of contests are highly regulated, and therefore not permitted for users to promote on the platform without Roblox’s direct involvement.
Users may not independently use Roblox content or systems to promote contests, games of chance, or player competitions where Robux or anything of real money value is offered as a prize.