URGENT: Need to Activate my PS6. The activation App included is out of service. #CS6

I finally received the support I needed from ADOBE to activate my CS6-E (Photshop and other Apps).

After 3 attempts via CHAT, the assistant ASHWIN JASPER SAHAI is the one who managed to solve my problem by entering remotely into my iMac and operating what was needed to get everything installed properly and working correctly.

It was a road of great anguish and anger. At the end ADOBE did their duty, which was to support me in this installation when it was ADOBE themselves who did two things that caused this problem:

(1) Deactivate my account when in it resided all my purchase information and from it I should have been able to manage to prove my proprietary nature and have direct answer to my problem. I had to open again another account, with the same mail from when in 2012 I bought ADOBE CS6-E, but being a new account, I do not have in ADOBE an immediate reference for the same ADOBE.

(2) Disable in some remote way the App of themselves that serves to give ACTIVATION to the installation of CS6-E.

Exposed this and hurt but finally grateful for the excellent assistance of ASHWIN JASPER SAHAI I want to explain something of me so that they have knowledge that those who buy PHOTOSHOP can be more diverse than perhaps some think:

(A) When I opted to buy for US$999 in 2012 and for life and not for the novelty of a monthly fee,

it is because I analyzed that I would not need more than CS6-E and that I had the money. If I signed up for the monthly plan, there might come a month or year when I could no longer afford it. In 2012 I was 56 years old, now I am 68. I also knew that the iMac I bought in mid 2011 would be my last computer. Hopefully because it seems to me that Apple has not improved and even less with its M1 processor. I have more than I need.

(B) I am not a photographer or retoucher. I don’t make money for what I do in Photoshop.

So I measure the efficiency of my purchases in a different light. I use it for my personal stuff. Now I’m a musician so for simple videos of my music and to create covers for my music creation publications, plus to create my own designs for my profiles in networks. In previous years I was Creative Director for Advertising Agencies such as J WALTER THOMPSON, GREY ADVERTISING, KOBS & DRAFT DIRECT WIDE WORLD. It is from there and my passion for being at the forefront of technologies for creativity that I bought the AMIGA from COMODORE who know about this, this brand and computer was before APPLE and Mac in terms of Color Monitor and handle a little design (very rudimentary).

Having said that, I would like to finish by thanking @TheDigitalDog The Digital Dog for his contribution to the forum as well as @Kevin Stohlmeyer Kevin Stohlmeyer. With Kevin I had a bit of an awkward exchange early on, but he gave the path to the solution, which I appreciate. I apologize for my nerves and anger, but they are understandable and if anyone is hesitant about this let them think about if they bought something for 999 US$ forever and suddenly find themselves stranded with no concrete answer, and rather try to steer them into signing up for the monthly payment plan when that is precisely what they didn’t want to do for 12 years. Yes, ADOBE has an obligation to respond to its customers, and in the end that’s what it did. Good for ADOBE. However, the company should consider the thousands of packages sold to CS6-E customers and considering cases like mine, that we stayed in the past. Allow us to continue working in that past. For example, migrating from HD to SSD is something that does not disturb the functionality of a 2012 PS6-E, so the customer should not be disturbed by needing to reinstall his purchase, as long as it stays within the old systems where it worked and works.

Thank you very muchCiro Cabrera