Orders Under 80 lb. :
Most Orders under 80 lb. ship via UPS Ground. Most Orders over 80 lb. ship via most advantageous Motor Freight Carrier. Reasonable locations are safe, easily accessed, commercial locations with a lift truck for unloading.
If you prefer another shipping carrier or method, require expedited shipping or have any other concerns or questions, please contact us prior to placing an order.
Orders Over 80 lb., Motor Freight Shipments, Special Handling :
For Orders over 80 lb., requiring carriage for Motor Freight or other special handling which do not qualify for free shipping, please contact us for a custom shipping quote based on the product, product weight, value, shipping address, transit time, etc.
International Orders :
We do ship worldwide and can do this using our carrier / forwarder on a prepaid and add basis, or work with you and your carrier / forwarder. Please simply contact us with your details so we can review and discuss.
Please note that all lead times mentioned here are with regards to domestic shipping. There can be at least a 1 to 2 business day delay to make shipments ready for international dispatch.
Please also note that international shipping arrangements and charges are CIF only and do not include any clearance, importation, duties, taxes, or other fees required by your local authorities. Where applicable, you will have to satisfy these charges in order to effect final delivery to your destination.
Any offer of Free Shipping is applicable to standard shipments to destinations inside of the contiguous USA only. We will do what we can to assist with rates for international shipping, but free shipping does not apply and there can be additional freight or other costs involved. Again, do not hesitate to contact us to discuss.
Returns :
Customer Satisfaction is a priority for us and although we do everything possible prior to sale to avoid problems following, we understand that there will be times when returns are necessary or desired.
Unless otherwise stated in a respected advertisement, we generally accept returns provided they are made using an “RMA” (Return Material Authorization) issued by us. “RMA”s are used to authorize returns, control the flow of material and documentation, and enable us to process credits, refunds and replacements in as efficient a manner as possible. As a result, we are not able to accept returns made without an “RMA”.
Depending on the nature and/or reason of a return, restocking and/or other charges may apply. And some product, open kits, electrical items, items that have been installed, etc., are not returnable at all unless the reason for the return is because of error on our part.
Please see our “Returns” Page or contact us for more information.